I think I can help.....

First, I read this article on Yahoo!.

Then Kaitlyn said she need black pumps for Grand Bethel. Had to have black shoes with a back... not a strap. Pumps. Ok. Payless Shoe Source. Purveyors of the cheap black pump.

Busy busy day today. Lots of places to go. WHY no place opens before 10 around here, I don't know. I take that back. Some places DO. Like the car wash. I wonder when Payless Shoe Source opens...

Check online. I get the phone number.

I CALL the phone number. ONE ringy dingy. TWO ringy dingy...... TEN ringy dingy..... Only to be answered with that high pitched squeal of a fax machine.

I call the one across town. Same song, second verse.

Contact customer service with this suggestion:

It is just after 8am my time. I have a thousand errands to run today in
a short window of time. My daughter needs black pumps. When does Payless
Shoes open? I don't know. I called both stores near me and got a high
pitched whiney tone when it 'answered". A recording with store hours
would have been very helpful. If they are open when I'm out, I'll stop.
But now I can't time my route to be sure

I get the standard auto response about my email being important and someone will respond yada yada yada....

Which they did. Tonight.

EXCELLENT.

Uh huh. Until I read it.... But really... what should I expect from a grown woman still spelling her name that way....

Dear Valued Customer,

Thank you for contacting Payless ShoeSource.

Thank you for your message.  Our operating hours vary depending on business needs and store locations.  Please contact your local store for their hours.

Ashli

Damn fine idea you have there Ashli. CALL the store..... Wish I woulda thought of it myself...

To which I replied....

RIGHT.

But a RECORDING at each store, with that information would be MUCH more helpful than getting an obnoxious noise that not only pierces my eardrum but makes me think I have the FAX line.

Just thought it would help you get more business.....letting people know when you were open so they didn't have to make a useless trip....

I left off the part about how it wasn't MY job that was gonna get flushed because no one knew when the store was open.

Methinks CEO Matt is gonna need more than new signs and paint to make a difference....